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Last updated: July 24, 2026
This FAQ summarizes common questions about Noverali products, orders, delivery, returns, and customer support.
Where this FAQ conflicts with a dedicated store policy, the dedicated policy applies.
Who operates Noverali?
Noverali is operated by GFL DIGITAL LLC, a United States limited liability company.
Website: https://noverali.com
Email: support@noverali.com
What does Noverali sell?
Noverali sells ready-made eyewear and related accessories.
Products may include reading glasses, multifocal-style ready-made glasses, blue-light-filtering glasses, photochromic eyewear, sunglasses, cases, cleaning products, and related items.
The features included with each product are listed on its product page.
Are Noverali glasses custom prescription glasses?
No, unless a product page expressly states otherwise.
Our main eyewear products are ready-made and are not individually manufactured from a professional optical prescription.
Ready-made glasses are not a substitute for a professional eye examination.
Is Noverali an optometry clinic?
No.
Noverali is an online retailer and is not an optometry clinic, ophthalmology practice, emergency service, or healthcare provider.
How should I choose a lens strength?
Follow the information provided on the relevant product page.
When uncertain, use a recent professional recommendation or ask a qualified eye-care professional.
Do not use ready-made eyewear to self-diagnose an eye condition.
Can I use different strengths for each eye?
Ready-made eyewear generally uses the same strength in both lenses unless the product page clearly states otherwise.
Customers needing different strengths, prism correction, astigmatism correction, or individualized optical measurements should consult an eye-care professional about custom prescription lenses.
Do you ship internationally?
Yes. Noverali ships to countries and postal codes supported by our checkout and logistics network.
Certain destinations may be temporarily unavailable because of carrier, legal, sanctions, customs, or delivery limitations.
Is standard shipping free?
Free standard worldwide delivery is offered where displayed on the website or at checkout.
Any exception or optional express-delivery charge will be displayed before payment.
How long does delivery take?
Orders are generally processed within one to three business days.
After dispatch:
- Standard delivery is generally estimated at 7 to 15 business days.
- Remote or extended destinations may take approximately 15 to 25 business days.
- Express delivery, where available, may take approximately 3 to 7 business days.
These periods are estimates and may be affected by customs, carriers, holidays, weather, or local delivery conditions.
Will I receive tracking?
Tracking information is sent by email when available.
It may take several business days after dispatch before the first tracking movement appears.
Why did I receive only part of my order?
Products may ship separately from different fulfillment locations.
A partial delivery does not necessarily mean that the remaining item is missing. Review all tracking numbers provided.
Will I have to pay import duties?
Import taxes, duties, brokerage charges, or customs fees may apply depending on your country.
When these charges are not collected at checkout, they are generally the customer’s responsibility.
Can I change my delivery address?
Contact support@noverali.com immediately.
We will attempt to help, but an address cannot always be changed after processing or fulfillment begins.
Can I cancel my order?
Contact support@noverali.com immediately.
Cancellation is not guaranteed after the order has entered processing or shipment. Shipped orders generally need to be handled through the return process or an applicable statutory withdrawal right.
What is the return period?
Eligible return requests may be submitted within 30 calendar days after confirmed delivery.
How do I request a return?
Email support@noverali.com with:
- Your order number.
- The checkout email.
- The product being returned.
- The reason for the return.
- Photographs when relevant.
Wait for return authorization before sending the product.
Where should I send my return?
The authorized return address will be provided by email after your return request is approved.
Do not send returns to the administrative business address or an address found on a package or website without specific authorization.
Who pays return postage?
For a standard change-of-mind return, return postage is generally paid by the customer.
Noverali will pay or reimburse reasonable return costs when required by law or when we confirm that the product was defective, incorrect, or materially different from the order.
Is there a restocking fee?
No.
Noverali charges no restocking fee for an eligible return.
What should I do if my item is damaged or incorrect?
Contact support@noverali.com preferably within seven days of delivery.
Include photographs of the product, packaging, shipping label, damage, defect, or incorrect item.
How long does a refund take?
After an eligible return has been received and inspected, an approved refund is submitted to the original payment method within seven business days.
Your bank or payment provider may require additional time to display the credit.
Can I exchange a product?
Exchanges may be available depending on inventory and location.
Contact customer support before returning the original item. In some cases, you may be asked to complete a return and place a new order.
What happens if tracking says delivered?
Check your entrance, mailbox, parcel locker, reception area, household members, neighbors, and local carrier.
Then contact support@noverali.com promptly with your order and tracking information.
How do I manage cookies or personalized advertising?
Use the cookie or privacy preference tools available on the website.
Eligible users may also use the data-sharing opt-out page, a recognized Global Privacy Control signal, or contact support@noverali.com.
How do I contact customer support?
Email:
We normally aim to respond within one to two business days, Monday through Friday, excluding public holidays.
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