RETURN AND REFUND POLICY

Last updated: July 24, 2026

This Return and Refund Policy explains Noverali’s 30-day return period, eligibility requirements, return authorization process, return shipping responsibilities, defective-item procedures, refunds, exchanges, and mandatory consumer rights.

1. Merchant Information

Store: Noverali
Operator: GFL DIGITAL LLC
Website: https://noverali.com
Support email: support@noverali.com

2. Thirty-Day Return Period

You may request an eligible return within 30 calendar days after the confirmed delivery date.

The request must be submitted before the 30-day period expires.

This commercial return period does not limit any longer or additional right that cannot legally be excluded in your country or region.

3. Return Authorization Is Required

Before returning a product, email:

support@noverali.com

Include:

Your order number.
The email used during checkout.
The name of the product.
The reason for the return.
Photographs or video when the item is defective, damaged, incorrect, or incomplete.

Wait for written authorization and return instructions before shipping anything.

The authorized return location may depend on the product, supplier, order destination, and logistics route. The correct return address will therefore be provided by email after the return request is approved.

Do not send a return to the legal business address, packaging address, carrier address, or any address found online unless that exact address has been authorized by Noverali for your return.

Unauthorized returns may be refused, delayed, lost, or returned to the sender.

4. Eligible Return Condition

Unless applicable law provides otherwise, an item must be:

The product originally supplied by Noverali.
In new or like-new condition.
Free from scratches, stains, odors, alterations, misuse, or customer-caused damage.
Returned with included accessories, cases, manuals, and protective materials when reasonably possible.
Packaged securely to prevent damage in transit.
Accompanied by enough information to identify the order.

Reasonable inspection and trying on eyewear does not automatically make an item ineligible. However, signs of extended use or damage beyond what is reasonably necessary to inspect fit and appearance may reduce or eliminate eligibility where permitted by law.

5. Non-Returnable Items

Where permitted by law, we may refuse:

Gift cards.
Items expressly marked final sale before purchase.
Products damaged through misuse, impact, improper cleaning, improper storage, or unauthorized alteration.
Products that are materially different from the item originally supplied.
Products returned without sufficient order identification.
Unauthorized returns sent to an unapproved address.
Items presenting an unreasonable hygiene or safety concern because of customer use, where applicable law permits refusal.

Mandatory consumer rights remain unaffected.

6. Wrong, Damaged, Defective, or Incomplete Orders

Inspect the package soon after delivery.

Contact support@noverali.com preferably within 7 calendar days if:

The wrong product was delivered.
An item arrived visibly damaged.
A product has an apparent manufacturing defect.
Parts or included accessories are missing.
The product materially differs from the confirmed order.

Include clear photographs or video of:

The product.
The shipping package.
The shipping label.
The defect or damage.

After reviewing the case, we may provide an appropriate solution such as:

Replacement.
Refund.
Store credit.
Missing component.
Other remedy required by applicable law.

The seven-day reporting request helps us investigate delivery and supplier issues. It does not eliminate statutory rights that apply after that period.

7. Return Shipping Costs

For a standard change-of-mind return, the customer is generally responsible for:

Obtaining a return shipping service.
Paying return postage.
Packaging the product securely.
Following customs requirements when applicable.
Retaining proof of shipment and tracking.

Noverali will pay or reimburse reasonable return shipping when required by law or when we specifically confirm that the product was defective, incorrect, or materially different from the order.

Do not purchase an unusually expensive shipping service without written approval if you expect reimbursement.

8. Trackable Return Shipping

Use a trackable shipping method whenever available.

Noverali is not responsible for a return package that is lost before reaching the authorized return location when the customer selected and controlled the return carrier.

Keep the receipt, tracking number, and proof of delivery until the refund is completed.

9. Return Inspection

After an authorized return is delivered, it will be inspected to confirm:

The returned item matches the order.
The item meets the applicable condition requirements.
All required components are present.
The reported defect or issue can be verified where relevant.

We will notify you if the return is approved, rejected, or requires additional information.

10. Refund Processing

Approved refunds are submitted to the original payment method within 7 business days after the return has been received and inspected.

Banks, card issuers, Shopify, digital wallets, and payment providers may require additional time to display the refund.

Noverali does not control the payment provider’s posting time after the refund has been submitted.

11. Refund Amount

An approved refund may include the price paid for the eligible returned product.

Original expedited-shipping charges, optional delivery services, import duties, customs charges, currency-conversion fees, or fees charged independently by a financial institution may be non-refundable unless applicable law requires otherwise.

Where mandatory law requires reimbursement of basic outbound delivery costs following a valid statutory withdrawal, those costs will be handled according to that law.

12. Restocking Fee

Noverali does not charge a restocking fee for an eligible return.

Restocking fee: $0.00.

Return postage may still remain the customer’s responsibility as described above.

13. Exchanges

Exchanges may be available depending on product availability and destination.

Contact support@noverali.com before returning the original item.

In some cases, the fastest process may be to complete the authorized return and place a separate order for the preferred product, color, style, or lens strength.

Price differences may apply.

14. Order Cancellation

Contact support@noverali.com immediately after placing the order to request a cancellation or change.

We will attempt to help, but cancellation or modification cannot be guaranteed after the order enters processing, fulfillment, or shipment.

Once dispatched, the order will normally need to be delivered and handled through the return process.

This does not affect a statutory cancellation or withdrawal right that applies in the customer’s jurisdiction.

15. Refused and Unclaimed Packages

Refusing delivery does not automatically complete an authorized return.

Costs resulting from an incorrect address, refusal without authorization, failure to collect a package, repeated failed delivery, customs non-payment, or abandonment may be deducted where permitted by law.

Contact customer support before refusing a delivery.

16. Chargebacks and Payment Disputes

Contact support@noverali.com first when there is a problem with an order. We will review the situation and seek an appropriate solution.

Nothing in this section limits rights available through a payment provider or applicable consumer law.

Submitting misleading or knowingly false information in a payment dispute may constitute fraud.

17. Mandatory Consumer Rights

Nothing in this policy excludes, restricts, or replaces rights that cannot legally be excluded.

Customers covered by mandatory distance-selling, conformity, warranty, cancellation, or withdrawal laws retain those protections.

18. Contact

Return and refund requests must be sent to: